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FREQUENTLY ASKED QUESTIONS

Ordering and shipping

When will my order be shipped?

Colekt aims to ship all orders within 48 hours during weekdays, and the first following weekday if the order is placed during weekend.

Once your entire order has been dispatched, you will receive a shipping confirmation. Please note that delivery estimates in checkout are only estimates and actual delivery times may vary depending on the shipping locations*.

Colekt will not be liable for any loss or damage suffered by any reasonable or unavoidable delay in delivery. Please also note that the delivery estimates do not take into account possible delays caused by payment authorization and/or stock availability.

*Please also note that delivery services are busier than usual during Holiday seasons. This may affect shipping times.

What are the available delivery options?

We deliver through DHL.

Do you offer international shipping?

We currently ship to all countries within the EU, Norway and the UK.  We use DHL for all shipments.

How can I return my purchase?

Only Products purchased on the colekt.com website can be returned to Colekt for a refund or an exchange. Products purchased in a department store, retailer or elsewhere must be returned to their original place of purchase.

In all cases, original proof of purchase must be provided and Products must be returned within 14 days of receipt for Colekt to process any refund or exchange.

To return products purchased at colekt.com, contact us at customercare@colekt.com to receive a pre-paid return label to use. Please note that you will be responsible for the shipping cost incurred.

 

Samples

Will I receive samples with my order?

Yes, we provide samples for every order.

Gift Wrapping

Do you offer Gift Wrapping?

We offer gift wrapping for all orders.

Payment Methods

What is Klarna?

Klarna is a third-party payment provider that allows you to buy now, pay off your purchase in interest-free installments, or in full after 30 days.

How do I use Klarna?

Select Pay Now to pay by card directly at the checkout. Payment is taken when order is confirmed.

Select Pay in installments to pay off your order over time or Pay Later to defer payment in full. This option will be shown to you at checkout depending on your eligibility and shipping destination.

Once you press Complete purchase, you will be redirected to the Klarna site to complete the payment.

What if I cannot pay an installment?

Klarna may charge a late fee for payments that are not made on time. Please refer to Klarna for terms and conditions.

How do I return an order purchased with Klarna?

Orders purchased with Klarna must be returned to colekt.com for a refund or exchange. Please refer to our return policy.

Formulations

Fragrance

The fragrance collection is created by three very different expressions – “La Chambre Stockholm”, “Persona “and “Void”. The three initial fragrances are developed in close collaboration with a noteworthy perfume house in France and produced in Sweden. All three fragrances are deep and multi layered, composed by all natural ingredients and with an intense fragrance image.

The full bodied scents capture impressions and expressions from around the world, full of sentiment and complexity, but definitely for everyone, to be used all day, all night – anytime and anywhere.

What is Cologne Concentrée?

Cologne Concentrée is the conceptual interpretation of a personality in the notes of the fragrance, not solely about the concentration; an expectation and created stories with the captured content.

Cologne hints on the notes of volatility and body of the fragrance and Concentrée of the distinct character of the note.

Skincare

The skincare product range is an experience worth repeating. Potent clean formulas sourced from natural and certified ingredients, active and effective as you go from place to place, anytime, anywhere.

Bodycare

Colekt’s bodycare product range is an experience worth repeating. Nourishing and clean formulas sourced from natural and certified ingredients, caring and effective as you often as you want to.

What does your production look like?

The team of chemists look for the latest and progressive top ingredients from scientific research and reports within the skincare field, consciously manufactured in small batches in a state-of-the-art factory in Sweden.

Where do you find inspiration?

Colekt finds inspiration in design, arts, fashion and architecture and the urban brand’s graphic identity is created closely with the agency Acne Design. A brand, where the visual appearance is equally as important as the content.

Where else are the products sold?

You can find our products, among other places, in the following stores:

Le Bon Marche, Paris

Which countries do you sell to?

Currently, we sell to the following countries: Germany, Sweden, United Kingdom, Belgium, Austria, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain and Norway.

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